![]() ![]() Open Finder > Applications > Utilities > Terminal.Press and Hold the command button, then hit the spacebar to bring up a Spotlight search window.There is more than one way to open terminal, here are two methods: The examples include lines that can be copied from the article and pasted into the terminal window. The following steps may include the use of Terminal which is considered more advanced. Apple states that this prompt will only be available for 30 minutes as noted in the previously mentioned technical note. The Security & Privacy pane may need to be unlocked, click the unlock icon in the bottom left-hand corner and then enter your credentials. If ‘Allow’ is not clicked then Apple prevents the KEXT from loading. If on your Mac, click here to open the Security & Privacy preference pane macOS 13 (Ventura) users will need to scroll down to see the allow button. There should be a notification during the Toolkit installation stating that permission is required. More details see the Apple technical note. In macOS 10.13 (High Sierra) Apple introduced a new feature requiring users to ‘Allow’ the KEXT before it can load a 3rd party KEXT. ![]() ![]() If this does not resolve your issue then continue reading. Legacy software like Seagate Dashboard can interfere with Toolkit's Security features.Īpple icon > System Preferences/Settings > Locate Seagate Dashboard iconĬlick the Dashboard icon > Click Uninstall Uninstall Seagate Dashboard - Seagate drives only The steps below range from easy to more advanced. This type of troubleshooting is more advanced and some steps will involve using the command line within Terminal on macOS. Toolkit’s security feature utilises a kernel extension (KEXT) to communicate with the device, which we can troubleshoot. Please wait about 30 seconds before clicking on the Seagate Secure icon in Toolkit. There may be a delay between the operating system detecting the drive and when the prompt to unlock the drive appears. Disconnect the external drive > Reboot the computer > Wait 30 seconds after Toolkit is loaded > Reconnect the drive.Physically disconnect the drive > Wait 30 seconds > Reconnect the drive.IMPORTANT: Prior to attempting more technical troubleshooting, please try the following: These steps apply to both Seagate and LaCie products which are compatible with Toolkit's Seagate Secure feature. There may be times when the Seagate Secure feature is greyed out or Toolkit displays a blank white screen on macOS. ![]()
0 Comments
Leave a Reply. |